Privacy Policy

We collect personal information that you voluntarily provide when you contact us, request a consultation, sign up for our services, or interact with our website. This may include your name, email address, phone number, business name, and financial information necessary to deliver our accountancy services.

We also collect technical data automatically when you visit our website, such as your IP address, browser type, device information, and pages visited, through cookies and similar tracking technologies.

We use your personal data to provide accountancy, tax, payroll, and bookkeeping services; to communicate with you about our services; to comply with legal and regulatory obligations including HMRC requirements; and to improve our website and services.

We will never sell your personal information to third parties.

We process your data under the lawful bases set out in the UK GDPR, including: contractual necessity to deliver services you have engaged us for, legal obligations under UK accounting and tax legislation, legitimate business interests, and your explicit consent where required.

We may share your data with HMRC, Companies House, regulatory bodies, our cloud accounting software providers (such as Xero, QuickBooks, Sage), and trusted third-party processors who assist us in delivering our services. All processors are contractually bound to protect your data.

We retain client records for at least six years following the end of our engagement, in line with HMRC requirements and our professional body obligations. After this period, data is securely deleted or anonymised.

Under UK GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@innovativeconcept.co.uk.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. These include encryption, access controls, and secure cloud storage.

If you have any questions about this policy or how we handle your data, contact us at info@innovativeconcept.co.uk or by post at 2nd Floor, 296 Bury New Rd, Manchester M7 2YJ, United Kingdom.